FOR ALL RETURNS YOU MUST USE THE LINK IN THE FOOTER OF OUR HOME PAGE TO INSTIGATE AN INITIAL RETURN REQUEST.
ELIGIBILITY TO PURCHASE PRODUCT
All products on the website are available for worldwide sale.
All prices are quoted in Euros and goods are sold in line with current European directives for online selling and consumer law. Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.
Discount codes are only applicable to non sale items as stated on the store
All items will come with the appropriate manufacturer’s protective packaging.
We make every effort to offer only merchandise sizes and colours that are available and in stock. If a size or colour is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive. We are unable to search for items from a previous season or that are not carried in our current store stock.
Any products made to measure from information/sizes provided by the customer are non returnable. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a size of garment.
Your order is only accepted by us once we have taken payment from you.
If you have paid for your order using paypal we can not ship to an address other than the address stated on your paypal order / account. The only way to get around this would be for you to pay for your order again using the new address, we would then refund the original order and ship out to the address on your new order. This is a strict policy adopted on the advice of paypal.
RETURN & EXCHANGE POLICY
Sales in the European Union
In Accordance with current distance selling regulations in addition to our policy: which is available online and which you agreed to during your checkout as this also Provide copy of your rights is the Refund & exchange which can be kept by you and cannot be altered. If you receive your goods and are unhappy in any way you have 14 days (not including weekends and bank holidays) in which to return the goods for refund or exchange. We feel that the statutory 14 days is more than enough for a consumer to examine and DETERMINE if the goods they purchased are acceptable.
Unless the item is a bespoke / custom made in any way to your preference or ordered in specifically for you and an advance payment taken. This specifically includes the order of Saddles which are all made to order by the manufacturers. Nor do we accept returns for refund if the item was a product sold by auction. This rule also applies to, under garments or any jewelry such as earrings.
If the conditions are met for return or exchange the goods must be returned EXACTLY as received with all packaging, without any sign of wear and with tags attached. Goods received in a condition other than this will be returned to the customer at the customer's expense and a refund or exchange will not be granted. You are liable for the postage costs to return the goods to us. We will pay for the postage to send out the exchange item once; you will pay for the postage on any Subsequent exchanges on the same item.
FOR PURCHASES OUTSIDE OF THE EU WE DO NOT ACCEPT RETURNS AFTER 14 DAYS UNDER ANY CIRCUMSTANCES.
Although in the case of faulty goods your product may still be covered under European product warranty for up to 2 years. We will of course assist you in exchanging a product to the manufacturer under such circumstances. For conditions regarding the new 2 year product warranty in Europe you can click here.
Main Email Address: email@example.com
Sales outside of the European Union Including United States & Canada
IMPORTANT Any import duties, taxes or handling fees will be met by you the buyer and are set to your individual countries border or customs agency. We urge you to check these rates prior to purchasing goods from companies outside of your country.
Should we ship goods to you and you fail to collect the item and pay customs charges and fees as required by your countries relevant border agency, once the item is received by us from the relevant agency we will refund you for your purchase less original postage fees , less a re-stocking fee of €75.
We accept returns and exchanges from sales made outside of the European Union, however the item MUST be returned using the same carrier that was used to send your item this is:
It is usually less expensive for us to arrange a pick up / collection from you using our DHL account. We will work with you to arrange this if you contact is on firstname.lastname@example.org
Postage costs to return the incorrectly sized item will be met by you the customer, postage costs to send out any exchange item will also be met by you the customer. Any excess postage costs will be billed to you prior to your item being sent out. YOUR EXCHANGE ITEM WILL NOT BE SENT OUT UNTIL THE POSTAGE IS PAID. The goods must be returned within 14 days from the date of receipt and EXACTLY as received with all packaging, without any sign of wear and with tags attached. Goods received in a condition other than this will be returned to the customer at the customer's expense an exchange will not be granted.
We do not accept returns / exchanges on ANY sales where the item is a bespoke / custom made in any way to your preference or ordered in specifically for you and an advance payment taken. Nor do we accept returns for refund if the item was a sale or discounted item or it was a product sold by auction. This rule also applies to, under garments.
Returns Do’s and Don’ts – All Countries
You may return goods by mail to the returns address below. We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.
If at all possible, please include with the goods a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.
Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.
Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods will not be accepted for return that have been made specifically to a customer’s requirements, design or measurements.
Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).
Notice of cancellation and returns should be sent to:
IF YOU WISH TO RETURN AN ITEM PLEASE CONTACT US BECAUSE WE HAVE RETURN LOCATIONS IN UK AND MAINLAND EUROPE DEPENDING ON YOUR LOCATION.
We reserve the right to amend this returns policy without notice under advice from our lawyers or Government appointed agencies.
ITEM SPECIFIC GUIDANCE
All saddles that are sold on Just Riding are made to order to the exact specification of the customer. Therefore these products are considered to be "Custom" and we do not accept returns on custom items under any circumstances. Particularly in the case of saddles as we ask for pre payment and we also pre pay the supplier to produce the saddle for the customer. Once an order has been made and pre payment taken there is no possibility to request a refund.
The only possibility whereby a refund may be requested is if the saddle has a fault which can be attributed to the manufacturing process.
HORSE RUGS & BLANKETS
Horse rugs / blankets returned under the statutory right to cancel should be returned as close as possible to the same condition in which you received them – please also return all tags and original packaging, which are part of the product and without which the value of a new horse rug / blanket is reduced - you have a legal duty to take care of all of the product, not just the horse rug / blanket itself.
PLEASE TAKE CARE WHEN YOU TRY THE HORSE RUG / BLANKET ON YOUR HORSE.
Make sure the straps on the rug are tight enough, so when your horse rolls it does not catch its legs in them when getting back up. (This is the main reason straps break, they simply do not drop off!)
All our turnout rugs are breathable but if put on a sweating horse or a horse which gets too warm, the rug may temporarily show signs of leakage. Please dry out your rug and then test it allowing some water to rest for a minimum of 20 minutes on the surface of the rug. If returned, we also will test it in this way.
If the horse rug / blanket has been used so that it is dirtied, become stretched or ill fitting, or it is damaged by you or the horse in any way, (which will greatly reduce the value of a new horse rug / blanket), we will consider that you are in breach of your legal duty to take reasonable care of the horse rug / blanket. If you need guidance on the best way to try out the horse rug / blanket without damaging it, please contact us for advice. Where you have not taken reasonable care of the horse rug / blanket, we will claim any reduction in the resale value of the horse rug / blanket from you, which may be deducted at our discretion from the refund.
When trying on boots it should be reasonably apparent before you zip them up whether they are likely to fit you or not, and certainly whether they are so small for you that the zip would burst when you do it up.
Please do not force the zip on the boot. Forcing the zip may damage yourself as well as the boot! If the zip will not do up easily, then the boots do not fit you.
In the event that you have forced and broken the zips ignoring our advice, we will consider you to be in breach of your statutory duty to take reasonable care of the goods and will take steps to recover our losses from you.
In the event that we have reason to suspect that you have deliberately broken the zip, or damaged the boots in any other way, to try and claim the boots were faulty on issue, we will take steps to recover our losses and involve the police where appropriate to deal with any criminal fraud.
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing email@example.com
All goods are shipped by registered INTERNATIONAL airmail and shall require a signature on receipt. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 7 business days for UK orders and up to 10 business days for all international orders from the time of dispatch.
You are responsible for all the appropriate Import and Customs Duties.
Any import duties, taxes or handling fees will be met by you the buyer and are set to your individual countries. We urge you to check these rates prior is purchasing goods from companies outside of your country. Should we ship goods to you and you fail to collect the item and pay customs charges and fees as required by your countries relevant border agency, once the item is received by us from the relevant agency we will refund you for your purchase less original postage fees , less a re-stocking fee & handling of £ 35 / $ 50
In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.
If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.
All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by Polish law. The Polish courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.
These terms and conditions shall apply to all internet sales made by Just Riding, and by placing an order with Just Riding you are accepting these terms and conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau
This website is owned and operated by Just Riding ("JR").
All content on this website is owned by or licensed to JR and is protected by intellectual property laws including (as applicable) trademark and copyright. You may view, use, download or store the material on this website for personal use only. Commercial use or re-distribution / re-publication is prohibited without our advance written agreement. JR reserve all other rights.
The information on this website is given in good faith for general information purposes only, and may be out of date or subject to revision or withdrawal at any time. JR give no warranty as to its completeness or accuracy. It does not constitute any form of advice or recommendation - specialist or technical advice should be sought in relation to any particular circumstance or problem. Please note that colours may not be reproduced on screen 100% accurately given the variations between different types and makes of screen. However, we will endeavour to recreate the colours on the website as closely as possible, given the current technology available.
Nothing on this website is intended to or shall form an offer by JR to enter into any contractual relationship. Any order you place via this website for goods shall be construed as your offer to buy those goods on our conditions of sale.
You agree not to mis-use this website in any way including in any illegal or criminal way; in any way which would give rise to civil liability for JR; or in any way which would be technically harmful to the website or to JR’s systems (in all cases, in any jurisdiction in the world).
The material on this website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, JR excludes all representations, warranties, conditions and other terms which but for this legal notice might have effect in relation to this website.
Except as set out in the paragraph below, JR will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, damage or direct loss, indirect loss or consequential loss (all of which terms shall include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus, worm, trojan horse, logic-bomb or other malicious program.